Guarantee and complaints
Our 12-month guarantee and how we sort problems.
What does the guarantee cover?
Parts fitted and labour carried out through a MyLocalMechanic booking are guaranteed for 12 months. If a part fails or the work wasn't done properly, the mechanic will put it right at no cost to you. See the guarantee page for exclusions.
How do I make a complaint?
Tell us through the contact form or by replying to your booking email. Include your booking reference and photos if you have them. We aim to reply within one working day.