Payments and refunds
When you pay, how card holds work, and refunds.
When will I be charged?
When you book, we place a hold on your card for the quoted amount. Nothing leaves your account yet.
When the mechanic finishes, you'll get a message asking you to check and approve the work in your account. Your card is charged once you approve. If you cancel in time, the hold is released.
What if the mechanic finds extra work?
They'll show you what they've found and explain why it matters. Any extra work gets its own fixed price and only goes ahead if you agree. You're never charged for work you didn't approve.
How do refunds work?
If you're unhappy with a job, contact us before you approve it, or within 14 days of it being completed. We'll look into it with the mechanic. If a refund is due it goes back to the card you paid with, usually within 5–10 working days.